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Why and How to Order


What is the advantage of buying from GuideGecko?


GuideGecko is your platform for Travel, Lifestyle & Entertainment Guides.


You will find all guidebooks by Lonely Planet, Rough Guides or DK Eyewitness, just to name a few. We are able to offer these guides at heavily discounted prices, much cheaper than your neighborhood bookstore. You can read reviews, get detailed information and compare guides.


At the same time, GuideGecko features guides written by independent authors. These guides are available for download and as printed books, and cover a wide area of topics - from mainstream to special interest. Chances are that you can find a guide on every special interest topic you are looking for. Here are a few examples:


  • Weekend getaways and city trips
  • Travel with children
  • Spas and health clubs
  • Backpacker hang-outs
  • Bars and nightclubs
  • Romantic hideaways
  • Trekking and biking
  • Bird spotting and wildlife watching
  • Picture perfect photo spots
  • New and exciting places in your hometown

Simply browse our catalog by destination or by category and find the guides you are looking for. All guides on one site, all at very low prices. That's GuideGecko!






How can you offer books at such low prices?


We represent a number of regional and international distributors. Our exclusive deals and purchasing in bulk enable us to get better prices, which we pass on to you. We believe you like it that way!






Why are some guides for free, while I have to pay for others?


The price of each guide is determined by the publisher. Some publishers offer their guides for free, while others ask for a certain price.






What methods of payment are available?


GuideGecko accepts credit cards like Visa, Master Card and American Express. We also accept country-specific modes of payment.






Are payments secure?


Yes, all payment related data is transmitted via state-of-the-art Secure Socket Layer (SSL) technology. Payments are securely processed by our partner WorldPay, which is a well-established payment provider and part of The Royal Bank of Scotland Group. You can rest assured that all your payment-related information is transmitted securely and kept safe.






How can I purchase a guide?


Add the guide to your shopping cart. You can add as many guides to the shopping cart as you like.


When you are ready to order, simply click on Cart Icon in the menu bar at the top of the page. The cart allows you to review your order; you may revise the quantity for each guide and delete guides from your order. Click on Checkout Button to proceed.


The next screen allows to you enter a shipping address and a billing address. If your order contains only downloads, the shipping address is not displayed. If your order contains printed books, the shipping address is displayed, and we will ship the prints to the shipping address you provide. The billing address must match the address on your credit card statement. The screen also allows you to select a payment option, for example your favorite credit card. Click on Payment Button to proceed.


You will automatically be transferred to the secure payment page of our partner WorldPay. WorldPay is a part of The Royal Bank of Scotland Group, and processes the payment on behalf of GuideGecko. The screen allows you to enter your payment details, such as your credit card number, expiry date and security code. Click on the help-icon on that screen if you need help in locating the security code on your credit card.


Then click on Payment Button to make the payment. If the payment is successful, you will see a confirmation screen and receive a confirmation email.


If your order contains downloads, you have instant access to your downloads in your My Downloads section. Simply click on the link in the confirmation screen. If your order contains printed books, we will process the order and ship the books to the shipping address you provided. You can track the status of your order in your My Orders section.


Enjoy your guides!






How can I purchase a downloadable guide?


Add the guide to your shopping cart. You can add as many guides to the shopping cart as you like.


When you are ready to order, simply click on Cart Icon in the menu bar at the top of the page. The cart allows you to review your order and to delete guides from your order. Click on Checkout Button to proceed.


The next screen allows to you enter your billing address and to select a payment option, for example your favorite credit card. The billing address must match the address on your credit card statement. Click on Payment Button to proceed.


You will automatically be transferred to the secure payment page of our partner WorldPay. WorldPay is a part of The Royal Bank of Scotland Group, and processes the payment on behalf of GuideGecko. The screen allows you to enter your payment details, such as your credit card number, expiry date and security code. Click on the help-icon on that screen if you need help in locating the security code on your credit card.


Then click on Make Payment Button to make the payment. If the payment is successful, you will see a confirmation screen and receive a confirmation email.


You have instant access to your downloads in your My Downloads section. Simply click on the link in the confirmation screen. Enjoy your guides!






How can I purchase a printed guide?


Add the guide to your shopping cart. You can add as many guides to the shopping cart as you like.


When you are ready to order, simply click on Cart Icon in the menu bar at the top of the page. The cart allows you to review your order; you may revise the quantity for each guide and delete guides from your order. Click on Checkout Button to proceed.


The next screen allows to you enter a shipping address and a billing address. We will ship the guides to the shipping address you provide. The billing address must match the address on your credit card statement. The screen also allows you to select a payment option, for example your favorite credit card. Click on Payment Button to proceed.


You will automatically be transferred to the secure payment page of our partner WorldPay. WorldPay is a part of The Royal Bank of Scotland Group, and processes the payment on behalf of GuideGecko. The screen allows you to enter your payment details, such as your credit card number, expiry date and security code. Click on the help-icon on that screen if you need help in locating the security code on your credit card.


Click on Payment Button to make the payment. If the payment is successful, you will see a confirmation screen and receive a confirmation email.


We will process the order and ship the books to the shipping address you provided. You can track the status of your order in your My Orders section. Enjoy your guides!






How can I order a free guide?


Add the free guide to your shopping cart. Upon completion of your order, the guide is available for download in your My Downloads section.


If your order contains free guides only, you do not need to enter any billing details or credit card information. In this case, upon checkout, you will immediately be transferred to your My Downloads section where you can download your guides.


If your order contains guides for sale in addition to free downloads, you will go through the payment process as described here. You will have access to your downloadable guides immediately after you complete the order. Enjoy your guides!






Can I order larger quantities? Are there any bulk discounts?


Yes. Simply contact us if you would like to order a larger quantity than you can specify in your cart. Let us know which guide you would like to order and how many copies you need. We will provide you with a bulk discount for large orders.






How do I receive the guides I order?


If your order contains printed guides, we ship them to the address that you specify while making the purchase. Read more on our shipping method here.


If your order contains downloads, you have instant access to your downloads in your My Downloads section. Simply click on the link in the confirmation screen and enjoy your guide.


More info: How to purchase a guide.






Delivery and Shipping


How is my order shipped? Will I receive the guides in my mailbox?


All our items are shipped by airmail. You will receive the items with your regular mail from your local postal-services provider. If you are not at home at the time of the delivery and the package is too large for your mailbox, the postman may leave a message stating that you can collect the package in your nearest post-office or request another delivery attempt.






Do you deliver/ship to my country?


Yes, we do. You can select your shipping address on the checkout-pages. Simply select your country on the checkout-pages, and we calculate the shipping costs and the delivery time to your country.






What are the shipping costs?


The shipping costs depend on your location, the number of guides, and the weight of the guides you order. That sounds more difficult than it is: Simply select your country on the checkout-pages, and we calculate the shipping costs to your country.


Here are some examples (all in US$):


Shipping Costs
(all in US$)
Singapore Malaysia Asia
(ex Japan)
Western Europe
(e.g. France, Germany)
Rest of the World
(e.g. UK, USA, Canada)
1 Booklet of
48 pages
free 2.82 4.05 5.28 4.87
1 Book of
120 pages
free 3.51 5.78 8.05 7.29
Rough Guide
Directions
Amsterdam
free 3.44 5.60 7.76 7.04
Lonely Planet
Laos
free 4.15 7.37 10.59 9.52
Expected
Delivery Time
(business days)
3-7
days
9-11
days
9-16
days
11-12
days
11-16
days

Please take note of our heavily discounted book prices - most guides will be cheaper than in your local bookstore, even if you add in the shipping costs.






How can I reduce the shipping costs?


Order more guides in the same order to reduce the costs per guide: The shipping costs contain a fixed portion for packing materials. Because these costs are only added once for each order, you can reduce the costs per guide if you order more guides in the same order.






How long are the shipping/delivery times?


The shipping time depends on your location. Simply select your country on the checkout-pages, and we calculate the expected shipping time to your country.


Here are some estimates:


Singapore Malaysia Asia
(ex Japan)
Western Europe
(e.g. France, Germany)
Rest of the World
(e.g. UK, USA, Canada)
Expected
Delivery Time
3-7
business
days
9-11
business
days
9-16
business
days
11-12
business
days
11-16
business
days

The table lists the total delivery time, which consists of the processing time plus the shipping time.
More info: Difference between delivery time, processing time and shipping time.






What is the difference between delivery time, processing time and shipping time?


The delivery time gives you an estimation of when you will receive your orders. It starts from the moment you complete the order and finishes when the order has reached the shipping address you provide.


The delivery time consists of the processing time plus the shipping time: Delivery Time = Processing Time + Shipping Time. The expected delivery, processing and shipping times are all listed on the checkout-pages. Click here for some estimates.


The processing time is required to pick and pack your order. For print on demand books, the processing time also includes the printing and production time of your books. After processing, we ship your order to the shipping address you provide on the checkout-pages. The shipping time depends on your location. Please keep in mind that the listed delivery time is only an estimation - we do our best to ensure that your order reaches you in time, but we cannot be made responsible for any delays.






What is the processing time?


The processing time is part of the delivery time. The processing time is the time required to pick and pack your order. For print on demand books, the processing time also includes the printing and production time of your order.


More info: Difference between delivery time, processing time and shipping time.






Can you guarantee the delivery times?


Unfortunately, we cannot guarantee the delivery times that are listed on our website. All delivery times are estimates based on our information and information provided by our shipping partners. While we do our best to ensure that your order reaches you in time, we cannot be made responsible for any delays.






What shall I do if my order has not arrived on time?


All delivery times listed on this website are estimates. While we do our best to ensure that your order reaches you in time, we cannot be made responsible for any delays.


If your order has not arrived 7 days after its expected delivery time, please contact us and we will investigate the problem.






Downloading Guides


Will I have instant access to downloadable guides?


Yes, you will have instant access to downloadable guides after you complete your order. Downloadable guides will be provided in your My Downloads section instantly after you complete your order.






How long do I have access to downloadable guides?


If your order contains downloads, you have instant access to your downloads in your My Downloads section. We may delete such guides from your My Downloads section after 30 days from the time of your order. Therefore, you should download your guides immediately after ordering.






How can I read downloaded guides on my computer, mobile phone, PDA or e-reader?


The downloaded guides are in PDF format and can be accessed on a large variety of devices, such as computers, many mobile phones and PDAs. Most e-readers can also read PDF files.


You need a PDF reader to access PDF files. The PDF reader is free, and you will most likely already have it installed on your system. If you are unsure, simply try to open a PDF file. If it does not work, download the PDF reader here for free.






Is there any restriction, limitation or DRM-protection in downloaded guides?


No, the guides you download from GuideGecko are free from digital rights management (DRM). This means there are no restrictions or limitations, and you are free to copy the guides to as many devices and to print them as many times as you like.


However, unless otherwise stated in the license for a particular guide, you are only allowed to use the guide for your own, personal use and may not copy the guide for others or make it available so that others can copy it. In particular, you may not upload or make the guide available on the internet or any other network.






Refunds and Returns


What is the 100% Money Back Guarantee?


We are convinced you will like the guidebooks offered by our independet authors. Therefore, we will fully refund your order should you not be satisfied.


This 100% Money Back Guarantee is provided for all downloads of independent guidebooks. Independent guidebooks are marked by "Published on " and the "100% Money Back Guarantee" notice. To claim this refund, you need to contact us within 48 hours after completing your order. Your payment will be refunded to your credit card. Please allow 4-6 weeks for the money to appear on your credit card statement. This not due to us, but to the banks involved.


Please note: You can claim this guarantee once per year. This guarantee does not apply for printed books and Lonely Planet downloads. Please be fair to the authors!






What is GuideGecko's refund and return policy for physical products?


If a physical product is defective or has been damaged prior to reaching its destination, please contact us no later than 14 days after receipt of the product, and we will either refund you in full or send you a replacement product. Please notify us before returning the item. We can only accept returns for physical products that are damaged or defective.


Some of our guides are provided by independent publishers. Therefore, we cannot guarantee for the quality of the design and content of such guides, and you agree that differences from traditional books do not constitute a defect. We may deviate from the product descriptions as far as this deviation is reasonable, e.g. because of fluctuations customary in trade and technical production processes.







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