Last updated on 20.04.2011.
Welcome to GuideGecko!
Capitalized terms in this document refer to their definitions in our Terms of Service and in this document.
(a) What information we collect
(b) How we secure your information (and what you can do)
(c) How we use the information
(d) With whom we share the information
(e) You have control over your information!
Generally, you can visit our Website without having to disclose any Personal Information (information that allows others to identify you). GuideGecko will not collect or monitor any Personal Information about you without your consent. The only information we collect is what you tell us about yourself and information about how you use our Website.
1. Information you provide to us
We may collect Personal Information when you register or edit your profile, when you use our services and when you visit our Website or other websites related to the content on our Website. Your public profile and Content submissions, such as message board postings, will be stored on our servers and are accessible by other Users. When you communicate with us, your comments, as well as your contact information like your email address, if provided to us, may be kept on record.
2. Information we receive from other sources
We may combine information about you that we have with information we obtain from business partners or other companies, for example to provide services you have requested from GuideGecko.
3. Information collected automatically
GuideGecko automatically receives and records information on our server logs from your browser, including your IP address, browser settings, and pages requested. We may also record mouse and other activity through the mouseflow.com service.
When we send you emails, we may receive a confirmation when you open our emails if your system supports such capabilities.
Your payment information, such as credit card number, card security code, and expiration date is processed through our payment service providers and is encrypted through industry-standard secure socket layer (SSL) technology.
We endeavor to take all reasonable steps to keep secure any information which we hold about you, and we have implemented technology and security features to safeguard the privacy of your Personal Information. Furthermore, we have internal procedures in place requiring our employees and data processors to respect the confidentiality of any Personal Information we hold. Unfortunately, despite the aforementioned technology and security features, no data transmission over the internet can be guaranteed to be 100% secure, so we cannot give an absolute assurance that the information you provide to us will be secure at all times, and we cannot be responsible for any event arising from unauthorized access to or disclosure of your Personal Information. GuideGecko will not be held responsible for events arising from third parties gaining unauthorized access to your Personal Information. Please notify us immediately if there is any unauthorized use of your account or any other breach of security.
You can play your part in safeguarding your Personal Information by never disclosing your login password or account information to anybody. Whenever you login to My GuideGecko, particularly on somebody else's computer or on public internet terminals, you should always logout at the end of your session. Your assistance will help us protect the privacy of your Personal Information.
The Content that you store, post, or transmit on or through the Website, such as rewiews, messages, images and Guidebooks, may be accessed by other Users, including people that you do not know. We are not responsible for the actions of others. Therefore, you should use care in what Personal Information you include in your Content and in communicating with other Users. Only disclose your Personal Information to other Users that you know to be trustworthy. You should not assume that your Content will be kept private. Though we may enable you to hide, restrict or password-protect the access to your Guidebooks, we have no obligation to verify that people accessing your Guidebooks are authorized to do so.
The processing of information on our Website and the transmission of messages may involve transmissions over various networks (which may not be secure) and to various countries and further processing and storage of data in such countries. However, this does not change any of our commitments to safeguard your privacy.
GuideGecko uses your information to identify you when you use our Website in order for you to enjoy a customized and personalized experience, to fulfill your requests for products and services, to contact you, for example to respond to your questions or comments, and to provide you with information and promotional material on products and services that may be of interest to you.
You are given the option to opt out from receiving periodical updates and newsletters. Whether or not you opt out from such newsletters, there are still certain (very rare) types of email communications you will receive from GuideGecko. These communications include site-critical announcements and other communication necessary for all of our Users to receive. Depending on your settings in your My GuideGecko section, we may also send you invoices, sales reports, confirmations about your orders and other necessary correspondence to support our service.
We may use your information to improve our services, conduct research, and provide anonymous reporting for internal and external partners and clients. This information, however, is not linked to any personally identifiable information.
If you use our referral service to refer a friend to our Website, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
GuideGecko does not share, sell or rent your Personal Information with non-affiliated people or companies. Specifically, we will never share, sell or rent your Personal Information to third parties for their promotional purposes.
If you purchase a new or used Guidebook that has been listed by a Book-Owner (a User who offers his Guidebook for sale on GuideGecko's Website) or an electronic Guidebook that is provided directly by the Publisher, we will send some of your Personal Information (such as your name and shipping address, but not credit card information) to the Book-Owner or Publisher so that he can provide or ship the Guidebook to you. To put this in perspective, if you had purchased directly from the Book-Owner or Publisher, he would have gotten this information directly from you. Book-Owners and Publishers agree to use your information for this particular transaction only and have no right to use or disclose your information for any other purpose.
Occasionally we may run contests and promotions with third parties in which we and/or the third party offer prizes to people who enter the contest. In cases where the third party has offered prizes or in other ways supported the promotion, we may share your contact information with the third party if you have entered the contest.
In any other case, we will not disclose your Personal Information unless you have given us your prior express consent.
1. Opt in and opt out policy
You always have the option to opt out from participating in our product and service offers. For example, you will be given the option to unsubscribe from GuideGecko's newsletters in your My GuideGecko section. Please allow some time for this request to be processed.
If you decide that you do not want GuideGecko to use your Personal Information or to share your Personal Information with third parties, you understand that this may in some cases impact on the availability of services and the quality of services that GuideGecko may provide to you and may mean that the services provided to you (if possible at all) by GuideGecko may not be customized for your use, may be less user friendly and less efficient.
2. Accessing and deleting your information
You may at any time access and change your Personal Information and subscribed services by logging in to your My GuideGecko section. You can also close your account or delete the Guidebooks that you publish or list (whether or not you close the account) at any time in your My GuideGecko section.
If you close your account, all your Guidebooks will be deleted. Due to technical constraints, your Personal Information may not be completely removed from our database. However, such Personal Information will generally not be accessible to other Users after you close the account. Your submitted Content other than Guidebooks, such as messages, images or reviews may remain on our servers and accessible to other Users.
Other Users who have purchased or ordered Guidebooks that you have published will still have your Guidebooks available for download in their My GuideGecko section and all rights to Guidebooks acquired by Customers will survive termination of your account or deletion of your Guidebooks. Orders that are pending at the time of termination or deletion will be fulfilled, and GuideGecko will pay you all applicable commissions on such orders. Your Guidebooks may remain in archives and backup systems, and we may keep archival copies of the printed Guidebook. If you have previously allowed the usage of your Guidebooks in derivative works, these derivative works and all existing rights on such works will remain unchanged and available. However, we will not use your Guidebook for future derivative works. Please refer to our Terms of Service for more details.
3. Retention of information
We will only withhold your access to your information in extremely limited circumstances where it is permitted by law, such as where it might be dangerous if you were to have it, where it might prejudice an investigation currently underway, where it relates to court proceedings and may be subject to the discovery process, where it may relate to a commercially sensitive decision-making process, or where other individuals' Personal Information is contained in the same record.
GuideGecko (Net Gecko Pte Ltd)
9 Lorong 28 Geylang #06-14
Telephone: +65 94555974